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Customer Care

Where can I receive my order?

Your order can be sent to an address selected by you, to your home, to a friend's house, to your office, etc. It is not possible to send it to a PO Box.

How does the delivery process work?

All items are sent to the address provided within 5 days after the payment.
We will send you a confirmation email provided with an identification number that allows tracking.
Your Items are shipped secured and properly packaged.

How long does delivery take and how much does it cost?

    Shipping Location Delivery Time Delivery Charges
    Balearic Islands 2-4 working days 4.50€
    Iberian Peninsula 4-7 working days 7.50€
    Canary Islands, Ceuta and Melilla 7-15 working days 17.00€
    European Union 7-15 working days 17.00€
    Any other country 15-30 working days 37.00€

    Delivery times are approximate.
    Delay occurred during the transport is beyond Amenamen responsibility.
    Any additional charges for custom taxes must be paid by the recipient.

    Do you offer express delivery?

    Yes we do. Simply select express delivery option at checkout.

    Shipping Location Express Delivery Delivery Time Delivery Charges
    Balearic Islands 24-48 hours 7.65€
    Iberian Peninsula 24-48 hours 12.75€
    Canary Islands, Ceuta and Melilla 24-48 hours 28.90€
    European Union 4-8 working days 28.90€
    Any other country 4-8 working days 62.90€
    We recommend placing orders well in advance. Contact us for more support.

    Unattended and/or returned packages without a prior agreement with us will not be refunded. In any case, we can send you your order for a second time after paying shipping fees +18,50€ for management costs.